At VPHR, we strive to provide high-quality HR solutions and services to our clients. This Refund Policy outlines the conditions under which refunds may be granted. By using our services, you agree to the terms stated in this policy.
General Refund Policy
Refunds are issued only in specific circumstances as outlined below. We encourage our clients to review our services carefully before making a purchase. If you have any questions or concerns, please contact our support team.
Eligibility for Refunds
Refunds may be considered under the following conditions:
- Service Not Delivered: If VPHR fails to provide the agreed service due to technical issues, system errors, or operational failures.
- Duplicate Payment: If a client is charged twice for the same service, the excess payment will be refunded upon verification.
- Service Deficiencies: If a service does not meet the agreed-upon specifications and VPHR is unable to resolve the issue within a reasonable timeframe.
Non-Refundable Services
The following are non-refundable:
- Fees for services that have already been delivered and utilized.
- Subscription or membership fees after the initial 14-day period.
- Any third-party fees or costs incurred as part of the service.
Refund Request Process
To request a refund, clients must:
- Submit a written refund request via email to info@vphr.co.uk within 14 days of the service delivery.
- Include the following details in the request:
- Full name and contact information
- Invoice or transaction details
- Reason for the refund request
- Allow up to 10 business days for VPHR to review the request and respond with a decision.
Processing Refunds
- Approved refunds will be processed within 10-15 business days through the original payment method.
- Refund amounts will be subject to deductions for transaction fees, administrative costs, or any applicable service charges.
Changes to the Refund Policy
VPHR reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and continued use of our services implies acceptance of the revised policy.
Contact Information
For refund-related inquiries, please contact us:
Email: info@vphr.co.uk
By using VPHR’s services, you acknowledge that you have read, understood, and agreed to this Refund Policy.